Tensor-I22 Troubleshooting: Difference between revisions
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Created page with "== I can't turn on the Tensor-I22 computer, it doesn't wake up == === 1. ''Possible reason: Power supply failure'' === === Solution - Check power supply (PSU) === *Make sure the DC cable is not damaged and connected properly to the machine. *Make sure the AC cord is properly plugged to both sides (Wall mounted well plugged). *Trying an alternative adapter could eliminate bad PSU. === 2. ''Possible reason: Memory failure'' === === Solution - Check memory (RAM) === *Veri..." |
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=== 1. ''Possible reason: Power supply failure'' === | === 1. ''Possible reason: Power supply failure'' === | ||
=== Solution - Check power supply (PSU) === | ==== Solution - Check power supply (PSU) ==== | ||
*Make sure the DC cable is not damaged and connected properly to the machine. | *Make sure the DC cable is not damaged and connected properly to the machine. | ||
*Make sure the AC cord is properly plugged to both sides (Wall mounted well plugged). | *Make sure the AC cord is properly plugged to both sides (Wall mounted well plugged). | ||
| Line 8: | Line 8: | ||
=== 2. ''Possible reason: Memory failure'' === | === 2. ''Possible reason: Memory failure'' === | ||
=== Solution - Check memory (RAM) === | ==== Solution - Check memory (RAM) ==== | ||
*Verify RAM module is seated firmly in its socket. | *Verify RAM module is seated firmly in its socket. | ||
*Try to eliminate faulty memory sticks by swapping it with one another. | *Try to eliminate faulty memory sticks by swapping it with one another. | ||
=== 3. ''Possible reason: Peripherals failure'' === | === 3. ''Possible reason: Peripherals failure'' === | ||
=== Solution - Check Peripherals (HDD/SSD/USB)=== | ==== Solution - Check Peripherals (HDD/SSD/USB)==== | ||
*Unplug peripherals and try to power up with bare minimum, that includes HDD/SSD/USB devices. | *Unplug peripherals and try to power up with bare minimum, that includes HDD/SSD/USB/TEL devices. | ||
*Verify power up without storage. Sometimes damaged drives may cause the overall system to malfunction. | *Verify power up without storage. Sometimes damaged drives may cause the overall system to malfunction. | ||
=== 4. Tensor-I22 BIOS reset=== | === 4. Tensor-I22 BIOS reset=== | ||
[[File:TENSOR- | [[File:TENSOR-I22-RTC-RESET.png]] | ||
#Unplug power cable from the Tensor-I22 | #Unplug power cable from the Tensor-I22 | ||
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#Plug power cable (should be automatically turned on) | #Plug power cable (should be automatically turned on) | ||
BIOS settings should be reset to defaults. --> | BIOS settings should be reset to defaults. <!----> | ||
<br /> | <br /> | ||
<br /> | <br /> | ||
Latest revision as of 12:00, 11 August 2025
I can't turn on the Tensor-I22 computer, it doesn't wake up
1. Possible reason: Power supply failure
Solution - Check power supply (PSU)
- Make sure the DC cable is not damaged and connected properly to the machine.
- Make sure the AC cord is properly plugged to both sides (Wall mounted well plugged).
- Trying an alternative adapter could eliminate bad PSU.
2. Possible reason: Memory failure
Solution - Check memory (RAM)
- Verify RAM module is seated firmly in its socket.
- Try to eliminate faulty memory sticks by swapping it with one another.
3. Possible reason: Peripherals failure
Solution - Check Peripherals (HDD/SSD/USB)
- Unplug peripherals and try to power up with bare minimum, that includes HDD/SSD/USB/TEL devices.
- Verify power up without storage. Sometimes damaged drives may cause the overall system to malfunction.
4. Tensor-I22 BIOS reset
- Unplug power cable from the Tensor-I22
- Remove bottom cover
- Remove the RAM stick
- Plug in power cable (should turn on automatically), and wait ~10 seconds
- Unplug power cable
- Assemble back the RAM stick
- Press the RTC reset button.
- Plug power cable (should be automatically turned on)
BIOS settings should be reset to defaults.